At CV TEA TRADING LLC, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our return and exchange policy below for full details.

1. Return Eligibility

You may request a return if your item meets the following conditions:

  • The item was delivered within the last 14 calendar days
  • The item is unused, undamaged, and in its original packaging
  • All accessories, manuals, and original tags are intact
  • You provide a valid proof of purchase (order number or receipt)

If your item does not meet the above criteria, it may not be eligible for return.

2. Non-Returnable Items

The following items cannot be returned:

  • Used or damaged products
  • Items without original packaging
  • Clearance or final sale items
  • Gift cards or promotional items
  • Items returned without prior authorization

3. Return Process

To initiate a return:

  1. Email us at [email protected] within 14 days of receiving the item
  2. Include your order number, product name, and the reason for return
  3. Our support team will review your request and respond within 1–2 business days
  4. If approved, we will provide return instructions and shipping details
  5. Once we receive and inspect the returned product, we will notify you of the refund status

4. Refund Policy

  • Refunds are issued to your original payment method
  • Please allow 5–10 business days after we receive your return to process your refund
  • Shipping charges are non-refundable, unless the return is due to our error
  • If your refund is late or missing, please contact your bank or payment provider first, then reach out to us if needed

5. Exchanges

If you received a defective, incorrect, or damaged item, we will gladly exchange it for the same product or issue a refund:

  • Contact us within 7 days of delivery
  • Provide clear photos of the damage or defect
  • Upon approval, we will send a replacement at no extra cost, or arrange a return and refund

If you wish to exchange an item for a different model or size (if applicable), you must return the original item and place a new order separately.

6. Return Shipping Costs

  • If the return is due to our error (wrong item, defective, damaged), we will cover the return shipping
  • If the return is due to customer preference (changed mind, ordered wrong item), you are responsible for return shipping costs
  • We recommend using a trackable shipping service and keeping the receipt for your records

7. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Notify us within 48 hours of delivery
  • Provide photos of the packaging and items
  • We will investigate and resolve the issue promptly with a replacement or refund

8. Contact Information

For all return or exchange inquiries, please contact us at:

Email: [email protected]

Subject Line: “Return Request – Order #[Your Order Number]”

9. Policy Updates

CV TEA TRADING LLC reserves the right to modify this policy at any time without prior notice. Changes will be posted on this page. We encourage customers to review our return policy periodically.