At CV TEA TRADING LLC, we believe that great products are only part of what makes a great brand — people and service are the foundation of everything we do. Our commitment goes beyond selling coffee utensils; we aim to deliver a full experience that includes expert support, clear policies, and dedicated care at every stage.

1. Our Team

We are a team of:

  • Product Engineers & Designers who ensure our tools are functional, durable, and elegant
  • Coffee Enthusiasts who understand the brewing process from beginner to pro
  • Customer Service Specialists trained to resolve your questions and concerns quickly and effectively
  • Quality Control Experts who inspect every product before it leaves our facility
  • Marketing & Operations Staff who work to improve your shopping experience daily

Our team shares one goal: to make your coffee journey better and more enjoyable.

2. Customer Service Policy

We are committed to providing outstanding service at all times. Our service policy includes:

  • Response Time: We respond to customer inquiries within 24–48 hours during business days.
  • Support Channels: You can contact us via email at [email protected] or through the contact form on our website.
  • Order Support: Assistance is available for order status, tracking, changes, and issues.
  • Product Guidance: We offer recommendations and usage tips for any of our products.
  • After-Sales Support: For returns, exchanges, or warranty claims, we guide you through the process step by step.

3. Product Warranty & Quality Assurance

All of our products are made with premium materials and are inspected before shipment.

  • Warranty Period: Most products come with a 6-month limited warranty covering manufacturing defects.
  • Coverage Includes: Leaks, broken parts due to production flaws, missing components, or improper packaging.
  • Not Covered: Misuse, accidental damage, or normal wear and tear.
  • Claim Process: To request a replacement or refund, email us with order number and photos of the issue.

We stand behind our craftsmanship — if something isn’t right, we’ll make it right.

4. Ethical Business & Respect for Customers

We treat every customer with fairness and transparency. We do not use deceptive marketing, hidden fees, or vague policies. We believe in building long-term relationships based on:

  • Clear communication
  • Honest feedback handling
  • Continuous improvement based on customer input

5. Commitment to Improvement

We continuously seek to improve every aspect of our service, including:

  • Product performance
  • Delivery speed
  • Customer experience on our website
  • Packaging efficiency
  • Environmental responsibility

We actively collect customer feedback and review all suggestions to ensure we’re serving you better.

6. Your Satisfaction is Our Priority

From your first visit to our website to the last sip from your cup, your satisfaction is our ultimate goal. If there’s anything you think we can do better, we want to hear from you.