1. What types of coffee products do you offer?
We offer a wide range of coffee utensils including pour-over kettles, drippers, filter cups, grinders, brewing sets, espresso tools, coffee machines, and reusable accessories. Whether you are a beginner or a professional barista, we have tools to meet your needs.
2. Are your products made with food-grade materials?
Yes. All our products are made using food-grade materials such as stainless steel, BPA-free plastic, borosilicate glass, and heat-resistant silicone. Safety and durability are our top priorities.
3. Do you ship internationally?
Currently, we ship within the United States and select international destinations. Shipping availability, cost, and timeframes vary by region. Please check our Shipping Policy or contact our support team for specific inquiries.
4. How long does order processing and delivery take?
Orders are typically processed within 1–2 business days. Delivery time for standard shipping within the U.S. is 3–7 business days. International orders may take 7–21 business days depending on the destination and customs processing.
5. How can I track my order?
Once your order is shipped, a tracking number and link will be sent to your registered email. You can use this information to follow your order’s delivery status.
6. What payment methods do you accept?
We accept major credit and debit cards including Visa, MasterCard, American Express, as well as PayPal, Apple Pay, and Google Pay.
7. What is your return and exchange policy?
We accept returns within 14 days of delivery for unused and undamaged items in original packaging. For defective or damaged items, we offer free replacement or full refund. Please contact our support team to initiate the return process.
8. Do you offer wholesale or bulk pricing?
Yes. We offer wholesale pricing for retailers, cafés, and resellers. Please contact us via email at [email protected] with your business information to request a catalog and terms.
9. Can I cancel or change my order after placing it?
If your order has not been shipped, we may be able to cancel or modify it. Please contact us as soon as possible with your order number. Once shipped, we are unable to make changes.
10. Are your products easy to clean?
Most of our products are easy to clean with warm water and mild detergent. Some items are dishwasher-safe, but we recommend hand-washing to extend product lifespan. Refer to individual product pages for specific cleaning instructions.
11. Do your products come with a warranty?
Yes. We offer a 6-month limited warranty on most of our products against manufacturing defects. This does not cover damage caused by misuse, drops, or improper cleaning.
12. How can I contact customer service?
You can reach us by email at [email protected] or via the contact form on our website. We typically respond within 24–48 hours during business days.
