Thank you for shopping with CV TEA TRADING LLC. We aim to provide reliable and timely delivery for every order. Please read our shipping policy carefully to understand how we handle and ship your purchases.
1. Shipping Coverage
We currently ship to:
- All 50 U.S. states (including Alaska and Hawaii)
- U.S. territories such as Puerto Rico, Guam, and the U.S. Virgin Islands
- Selected international destinations (subject to carrier availability and customs regulations)
If your country or region is not listed at checkout, please contact us to confirm availability.
2. Order Processing Time
- Orders are typically processed within 1–2 business days (excluding weekends and holidays)
- Orders placed after 3:00 PM (EST) will be processed the next business day
- You will receive an order confirmation email and a separate shipping confirmation email once your package is on its way
3. Shipping Methods & Estimated Delivery Times
We offer the following shipping options:
Domestic (U.S.):
| Method | Estimated Time | Notes |
|---|---|---|
| Standard Shipping | 3–7 business days | Free for orders over $50 |
| Expedited Shipping | 2–3 business days | Extra fee applies |
| Priority Shipping | 1–2 business days | Available upon request |
International:
| Region | Estimated Time | Notes |
|---|---|---|
| Canada | 5–10 business days | Duties/taxes may apply |
| Europe/Asia | 7–21 business days | Customs delays possible |
| Others | Varies by country | Contact us for exact quote |
4. Shipping Charges
- Domestic Orders: Free standard shipping for orders over $50
- Orders under $50: Flat rate based on location and weight
- Expedited & international shipping: Calculated at checkout or based on quote
5. Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number and carrier link. You can track your shipment using this number anytime. If you don’t receive tracking info within 48 hours of your order, please contact us.
6. Delays & Exceptions
While we strive to meet estimated delivery times, we are not responsible for delays caused by:
- Carrier issues or weather disruptions
- Incorrect or incomplete shipping addresses provided by customers
- Customs clearance delays (for international orders)
- Force majeure events (natural disasters, pandemic restrictions, etc.)
We recommend monitoring your tracking link regularly. If your order is delayed more than 7 days beyond the estimated time, please contact us for assistance.
7. Lost or Damaged Packages
If your package is lost, stolen, or arrives damaged:
- Report the issue to us within 48 hours of the marked delivery date
- Include your order number and photos (if damaged)
- We will open a claim with the carrier and may offer a replacement or refund
CV TEA TRADING LLC is not responsible for packages marked “delivered” but not received. In such cases, please check with your household, neighbors, or local post office before contacting us.
8. Customs & Import Taxes (International Orders)
Buyers are responsible for any customs, duties, or import taxes that may apply to international shipments. We are not responsible for delays due to customs clearance.
9. Address Accuracy
Please double-check your shipping address during checkout. We are not responsible for delayed or failed deliveries due to incorrect addresses. If you need to change your address after placing an order, contact us immediately. Changes may not be possible after shipment.
10. Contact Us
For any questions about your shipment, please contact:
CV TEA TRADING LLC
Email: [email protected]
Phone: 615-623-0206
Website: www.cvteatrading.com
